frontline SSM
a Sales and Service Management

frontline SSM is an extension of frontline SFA. Besides managing the Sales Force, it automates the Servicing activities of an organization right from complaint handling, its allocation to a service engineer, and finally till its resolution.  The system also keeps a track of escalated complaints. Frontline SSM gives you a complete status of your maintenance contract.  It is suitable for organizations having multi-location sales and service people.

This integrated application provides a complete closed-loop solution that enables organizations to maintain a long term relationship with their customers and helps management in decision making, by providing data for better analysis.  The job assigned can automatically be communicated to service people via SMS.

frontline SSM helps sales executives to SELL more and enables service engineers in taking pro-active actions to SERVE better besides providing control on service revenue.

It is a web based tool, which automates your complaint handling processes, installations, preventive maintenance, and other commitments. It provides a product servicing history as well as tracks employee performance.

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